Quality Manager

Role Purpose

Ensures that plant's products meet customer requirements and that the plant has an up to date and capable Quality Control system, including all procedures, specifications and equipment required for the Quality Control function. Collaborates with the Commercial group to resolve customer complaints and to translate customer requirements into meaningful product specifications. Develops processes and systems to prevent quality problems

Key Responsibilities

• Manage plant quality systems (including ISO documentation, records retention, etc.) and plant quality personnel to ensure that the plant's products meet all customer requirements
• Responds quickly and effectively to customer complaints and issues. Serves as the customer advocate in the plant
• Collaborates with plant and division innovation teams to evaluate new product needs and translate them to meaningful plant specifications. Identifies and defines all required measurement protocols
• Works with process and product improvement teams regarding key product attributes to develop appropriate control strategies and feedback loops to make sure product attributes perform as expected
• Continuously improves quality function spending to help the plant lower its costs
• Manages department spending and budgets
• Determines yield and/or financial impact of proposed changes in product specifications
• Leads project teams to resolve and permanently fix customer complaints
• Perform process capability analysis as needed
• Provide statistical design and analysis services to internal plant departments
• Manages the analytical laboratory for the plant
• Oversees all customer quality audits of the plant. Leads corrective action teams to resolve audit deficiencies

Experiences/Education - Required

• B.S. or Engineering Degree
• TRAINING ALIGNED WITH MANUFACTURING & ENGINEERING INSTITUTE LEARNING JOURNEY
• Progressive responsibilities in leadership, including quality, operations or engineering department supervisor experience
• Experience in leading teams and departments in meeting continuous improvement goals, step change performance improvements, innovation, expanding technical capability, work redesign or other change efforts
• Experience coordinating activities within functional responsibility and collaborating with other groups to achieve results
• Experience with data collection and data analysis software and techniques, including Excel, MiniTab, Pi, Access, etc

Experiences/Education - Desired

• Masters degree 
• Experience in staff or project roles such as Quality or Applications Engineering, Supply Chain, or a project assignment
• Experience in staff or other areas such as Project Management, Applications Engineering, Operations, or Performance Excellence
• Experience in process engineering and with multiple manufacturing processes
• ASQC (American Society of Quality Control) certification (or equivalent)
• Exposure to and understanding of the corporate network and resources