Sr. Customer Supply Chain Analyst

Requisition Number: 73422

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Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Summary

The Sr. Customer Supply Chain Analyst is responsible for driving supply chain value for strategic customers by planning and executing to a high level of customer service/customer experience enabled by strong internal and external collaboration and communication. This role works in close collaboration internally with product line management, commercial (sales, CSRs, etc.), customer program team(s), manufacturing, and supply chain teams (plant and regional planners, supply chain managers, plant buyers/global supply management, logistics, etc.) to consistently exceed customers’ delivery expectations, enable revenue/profitability growth, and improve inventory/cash flow performance. The Sr. Customer Supply Chain Analyst communicates frequently with key stakeholders within the organization on customer metrics/performance.

Key Responsibilities 

• Facilitate timely and effective SC communication and information flow across internal functions and external business partners supporting assigned customer(s)
• Lead/collaborate across functions on customer order management execution (keen attention to detail and strong sense of urgency)
  • Proactively monitor/analyze customer fulfillment performance: customer backlog, undated orders, production order status/tracking, inventory, and any other actions needed to exceed customer delivery expectations
  • Quickly identify and roadblocks and drive resolution for any constraints related to hitting committed ship dates
  • Collaborate within customer program team (PLM, commercial, sales) to identify, manage, and execute customer priorities
• Ensure customer forecast is accurate within our ERP system
• Participate in forecast consensus meetings representing customer demand
• Work with customer to understand demand model, architecture changes, NPI’s, build schedules, and drive synchronization of orders within the plants
• Collaborate with plant & regional supply chain planners to ensure sufficient supply plans to meet customer demand at work center level
• Support product changes, new product introductions (NPI) and customer transition plans for associated customer
• Support all inventory-related initiatives for associated customer including global stocking programs and PIRA’s
• Maintain customer delivery metric tracking and communication for associated scorecards and reporting (internal and external)
• Support cost saving initiatives, lean initiatives, and process improvement or customer program projects.
• Support regional and global SIOP meetings
• Collaborate with regional/global planning to ensure customer demand is serviced optimally supporting business objectives/strategy

Required Education (minimum required for consideration):

• Bachelor's Degree (Supply Chain, Business, or technical field)

Required Years and Area of Experience: 

• 2+ years of Supply Chain (or equivalent) experience

Required Skills:

• Values diversity of people and ideas
• Results oriented and self-motivated, with ability to work independently in a dynamic, business and manufacturing environment
• Demonstrated decision making, influencing, negotiation, and conflict management/problem solving skills and ability to drive results through others (inside the function and outside the function)
• Strong customer focus: able to gather and understand customer requirements and objectives
• Capable of prioritizing and executing on multiple priorities
• Ability to comprehend, analyze, and solve complex process problems
• Strong communication and presentation skills, ability to communicate effectively at all levels of the organization
• Demonstrated ability to use lean techniques
• Strong SAP experience (Production, Planning and Scheduling)
• Fluent in written and spoken English

Desired Skills:

• APICs or Institute for Supply Management (ISM) certifications

          CPIM, CSCP, CPSM, C.P.M., A.P.P., etc.