CSS Manager

Date: May 31, 2023

Location: Sao Paulo, São Paulo, BR, 04530-001

Company: Corning

CSS Brazil COE Manager


Corning Shared Services (CSS) supports Corning’s businesses, through best-in-class and evolving operations, with a focus on actionable insights through evolving processes, ensuring compliance, and executing vital transactions.  We work hard to actively support Corning’s evolving businesses, eliminate manual processing of standard transactions, and act as a thought leader in the digital transformation to ultimately be a top talent destination inside and outside of Corning. 

The CSS Brazil COE Manager will be responsible for providing day-to-day leadership to the CSS Brazil team, interfacing with Business customers, and driving the CSS tools, metrics, and continuous improvement throughout Operations.


Day-to-Day Responsibilities:

  • Day-to-day operations management to ensure processes are delivered in a controlled manner for the services in scope of the team
  • Support the execution of optimization and operationalization activities
    • Deploys the CSS culture and process rigor including focus on controls, standards, SOPs, RCMs, and quality
    • Identifies in cooperation with the respective local team opportunities for process and continuous improvement to deliver measurable process efficiencies and effectiveness
    • Collaborates with Global Ops to leverage operation’s best practices for the newly integrated processes
  • Works with the regional CRMs on customer engagement area
  • Develops core metrics for Legacy Services, including:
    • Process Health
    • Audit Ratings / Improved controls
    • Process Improvements / effectiveness
    • Transactions per FTE / incremental absorption
  • Ensures that tasks are delivered as per the requirements of SLA (Service Level Agreement) and SOP (Standard Operating Procedure), and Corning policies 
  • Communicates with Entity (Customer) Managers to address questions and issues
  • Interacts with other Departments such as Procurement, Treasury, HR and Receiving to resolve issues
  • Prepares ad-hoc and regular analysis as requested by Deputy Ops Manager (NA) and Entity (Customer) Management
  • Conducts regular meetings with Entities (Customer)


Travel Requirements: <10% domestic/international travel possible; depending on business need


Required Education and Experience:

  • Bachelor’s degree required
  • CA or any other equivalent degree
  • knowledge of finance / accounting processes
  • Demonstrated ability to work with multiple groups globally and in a cross-functional team setting


Required Skills:

  • Ability to grow a team and develop individuals
  • Problem solving, analytical skills, exceptional follow through
  • Initiative and effectively manages self and team through a fast-paced environment
  • Ability to interface at all levels within the organization and install confidence and trust
  • Highly proficient with Microsoft Office products including Word, Excel, PowerPoint, Visio, and/or Project
  • Process improvement experience
  • Ability to prioritize work to meet deliverables/timelines in an effective manner


Desired Skills:

  • Strong organization skills, process rigor, attention to detail, responsive 
  • Understanding of Shared Services/Finance Organization
  • Process improvement experience  / Green Belt certificate


Soft Skills:

  • Excellent written and oral presentation skills needed to brief high-level management; approach catered to audiences
  • Leadership skills to engage business leadership and leverage talent in a matrix organization
  • Additional leadership skills:  influencing, motivating, change champion, adaptable,
  • Sense of urgency and creativity to handle project issues and adapt plan to meet objectives
  • Flexibility to adapt to changing environment; be a change agent to help others through change
  • Cross-cultural sensitivity
  • Open minded
  • Highly collaborative

Corning is a manufacturing company that focuses on next generation products spending ~15% on research and development.  Corning Shared Services supports Corning’s competitive advantage, through best-in-class and evolving operations, with a focus on actionable insights.  We help Corning deliver profitable growth through evolving processes, ensuring compliance, and executing vital transactions.  People come to Corning to work with smart people and fun projects and stay because of the people, the strong core values, and constant flow of development and stretch opportunities.  Apply today!