Assistant Account Manager

Requisition Number: 63404

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

Day to Day Responsibilities:
Lead efforts to actively manage account relationship and execute overall division and commercial strategies 

• Develop and maintain multi-level and multi-function customer relations o Develop/publish customer profile and analysis 
• Organize/manage regional and corporate reviews of accounts 
• Clearly and effectively communicate strategy and activities to customer 
• Develop actionable and measurable satisfaction improvement plans

Develop detailed account/sales plans for each assigned customers/fabs 

• Develop account strategy and analysis 
• Achieve account sales objectives 
• Identify opportunities and risks 
• Actively manage complexity at assigned accounts 
• Support senior account manager to manage all aspects of sales operations / order management process at assigned accounts 
• Understand customer requirements - Identify, assess and prioritize opportunities
• Execute the account plan in alignment w/product plan 
• Provide/submit accurate short-term forecast/5 years plan/capacity plan to relevant team in Division 
•  Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance 
• Collect/synthesize customer and market and intelligence information. Establish effective internal communication

Support AE to expand Corning’s product offering at account(s) 

• Understand customer’s current & future products demands and developments. 
• Work with AE to deliver value proposition and provide feedback to PLM
• Coordinate periodic technology exchanges and plan product migration at the customer 
• Communicate roadmaps and manufacturing capacity plans to the customer

Resolve customer issues and facilitate responsiveness 

• Respond to customer complains in timely manner 
• Organize/Lead internal resources to resolve customer issues effectively 
• Track action list of issue resolution Position Description 
• Continually look for ways to increase customer satisfaction

Education & Experience  
Undergraduate degree or above, prefer majoring in IT, Engineering, Material Science or Business, technical degree preferred; MBA a plus.
5~8 years of sales or customer management experience, IT, Semiconductor, Hi-tech or LCD industry desired.
Managed significant sales responsibilities.
Experience of working in international company preferred.

Required Skills                                                
Ability to interact and build effective relationships with customers.
Ability to represent the customer to Corning and Corning to the customer 
Excellent personality and strong communication/interpersonal skill 
Excellent PPT skill, strong oral presentation skill 
Problem solving and analytical skills 
Fluent in English and Chinese.

Desired Skills  
Basic knowledge of LCD industry or semiconductor industry 
Strong knowledge of commercial transaction processes 
Ability to set actions and follow through with a sense of urgency
Strong interpersonal skills to engage business leadership and leverage talent in a matrix organization 
Experience in working with people at all levels (junior to VP/President levels) of customer accounts.

Soft Skills                                                
Detail oriented…Desire to improve/set execution plans based on data ▪
Ability to work and communicate across varied cultures 
Passionate about customers, loves to sell 
Well organized, process oriented, systematic approach to problem solving 
Willing to learn, open attitude to change where necessary 
Be comfortable in dealing/interacting with people internally & externally 
Strategic thinking, good networking skills 
Strong self-managing capability: team work sprit required, and can work independently
 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.