Assistant Account Manager

Day to Day Responsibilities:

• Lead efforts to actively manage account relationship and execute overall division and commercial strategies 
  • Develop and maintain multi-level and multi-function customer relations o Develop/publish customer profile and analysis 
  • Organize/manage regional and corporate reviews of accounts 
  • Clearly and effectively communicate strategy and activities to customer 
  • Develop actionable and measurable satisfaction improvement plans
• Develop detailed account/sales plans for each assigned customers/fabs 
  • Develop account strategy and analysis 
  • Achieve account sales objectives 
  • Identify opportunities and risks 
  • Actively manage complexity at assigned accounts 
  • Support senior account manager to manage all aspects of sales operations / order management process at assigned accounts 
  • Understand customer requirements - Identify, assess and prioritize opportunities
  • Execute the account plan in alignment w/product plan 
  • Provide/submit accurate short-term forecast/5 years plan/capacity plan to relevant team in Division 
  • Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance 
  • Collect/synthesize customer and market and intelligence information. Establish effective internal communication
• Support AE to expand Corning’s product offering at account(s) 
  • Understand customer’s current & future products demands and developments. 
  • Work with AE to deliver value proposition and provide feedback to PLM
  • Coordinate periodic technology exchanges and plan product migration at the customer 
  • Communicate roadmaps and manufacturing capacity plans to the customer
• Resolve customer issues and facilitate responsiveness 
  • Respond to customer complains in timely manner 
  • Organize/Lead internal resources to resolve customer issues effectively 
  • Track action list of issue resolution Position Description 
  • Continually look for ways to increase customer satisfaction
     

Education & Experience

• Undergraduate degree or above, prefer majoring in IT, Engineering, Material Science or Business, technical degree preferred; MBA a plus.
• 5~8 years of sales or customer management experience, IT, Semiconductor, Hi-tech or LCD industry desired.
• Managed significant sales responsibilities.
• Experience of working in international company preferred.
   

Required Skills

• Ability to interact and build effective relationships with customers.
• Ability to represent the customer to Corning and Corning to the customer 
• Excellent personality and strong communication/interpersonal skill 
• Excellent PPT skill, strong oral presentation skill 
• Problem solving and analytical skills 
• Fluent in English and Chinese.
   

Desired Skills

• Basic knowledge of LCD industry or semiconductor industry 
• Strong knowledge of commercial transaction processes 
• Ability to set actions and follow through with a sense of urgency
• Strong interpersonal skills to engage business leadership and leverage talent in a matrix organization 
• Experience in working with people at all levels (junior to VP/President levels) of customer accounts.

Soft Skills                                                

• Detail oriented…Desire to improve/set execution plans based on data ▪
• Ability to work and communicate across varied cultures 
• Passionate about customers, loves to sell 
• Well organized, process oriented, systematic approach to problem solving 
• Willing to learn, open attitude to change where necessary 
• Be comfortable in dealing/interacting with people internally & externally 
• Strategic thinking, good networking skills 
• Strong self-managing capability: team work sprit required, and can work independently