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CSS Senior Coordinator, EAS Systems Asia

Date: Jul 31, 2019

Location: Shanghai, China, CN

Company: Corning

Requisition Number: 37779

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Key Responsibilities

 

General:

·         Work with all levels of the organization to complete work.

·         Ensure process, policies and procedures are being adhered to at all times.

·         Recommend and execute improvements where applicable.

·         Participate in projects.

 

Support:

·         Case management.  Provide end-to-end functional support, case handling and root cause resolution for break/fix support cases/tickets for applications supported by EAS. Manage EAS queues to ensure cases are completed within agreed SLA.

·         Manage receivership for integration activities for acquisitions including participation on integration teams, assessment of mass data uploads, tools and approach for deployment. Identify timelines and related milestones for integration activities, etc. 

 

Background and Experience

 

·         Bachelor’s Degree or equivalent work experience in finance and/or accounting.

·         Fluent Business English, both oral and written.

·         A general understanding of financial processes, ERP (PeopleSoft and/or SAP and Master Data Management).

·         PC and systems literate. Experience using MS Office Applications – e.g. Excel, Word.

·         Strongly analytics.

·         Capable of working independently with general supervision from assigned Manager.

·         Proven attentiveness to detail and accuracy – controls and audit experience is desired.

·         Drive and resilience.

·         Working in SAP and SAP related products

 

Skills and Ability

 

·         SAP skills including S4/Hanna – Private or Public cloud

·         Customer focused.  Dedicated to meeting the needs and acts with the customer in mind.

·         Drive and resilience.

·         Excellent organizational and planning skills.

·         Able to effectively communicate verbally and in writing and provide high level summary of data to top management and customers while still knowing the details when questions are asked.

·         Able to work under pressure and deal positively with difficult situations. Able to learn on the fly and open to change.

·         Aptitude for understanding and solving problems.

·         Able to handle problems methodically and logically.

·         Adopts a positive and sensitive approach to customer needs.

·         Demonstrates effective interpersonal skills and ability to work as part of a team.

·         Financial and commercial awareness, strong spelling and numerical skills.

·         Shows initiative in the development and progressing new ideas.

·         Ability to work with and support our global infrastructure.

·         Ability to be flexible to work out of standard working hours including local bank holidays – per business needs, especially in Corning’s Blackbook and Greenbook periods.

·         Ability to provide standby support: independent work on P2 cases out of standard working hour – pers business needs, especially in closing window and Corning’s Blackbook and Greenbook periods.

·         Ability to travel international on an ad hoc basis.

 

 Personal Characteristics

 

·         Reliability and personal integrity.  Keep confidence in data and material.  Models Corning’s Values and Code of Conduct.

·         Target orientated.

·         Able to work using own initiative whilst still maintaining a committed approach to team work.

·         Willing to assume responsibility for resolving problems for internal customers.

·         Resilient under pressure and able to adapt to unforeseen work demands.

·         Excellent attendance and punctuality record.

·         Good interpersonal skills, good listener, excellent communicator.

·         Strong self-motivation and willing to learn new skills.

 

 Working hours

·         40 hours

 

 Employee Referral Level: 1​​​​​​​