D&IT SAP Business Applications Analyst, IMS

Day to Day Responsibilities

• Support the translation of business needs into functional requirements and system solutions.
• Assist in the implementation, enhancement, and support of SAP solutions for manufacturing and supply chain processes.
• Provide day-to-day support for SAP applications, interfaces, and business-critical processes.
• Troubleshoot incidents, support root cause analysis, and help coordinate issue resolution.
• Maintain documentation related to configurations, support procedures, process flows, and known issues.
• Support process improvements and small enhancements across manufacturing systems integration and business process automation.
• Collaborate with business users and IT teams to support solution delivery and day-to-day operations.

Participate in testing, change implementation, and post-deployment support activities.

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Technology, or IT-related background preferred.

• 2–3 years of professional experience in any business, operations, IT, systems support, or process-related area.
• Experience working with SAP as a user or key user will be considered an advantage.
• Basic understanding of business processes in manufacturing, logistics, or supply chain.
• Experience with SQL. Knowledge of Java, ABAP, or SAP S/4HANA would be an advantage.
• Good analytical thinking, troubleshooting ability, and a structured approach to problem-solving.
• Strong communication and collaboration skills, with the ability to work effectively across business and IT teams.
• Ability to work in an English-speaking business environment
• Willingness to travel for business up to 30% of the time.
• Flexibility to work across different time zones, including the US and Europe.

Preferred Qualifications

• Experience in manufacturing or supply chain environments.
• Exposure to SAP application support, process improvement, testing, or documentation activities.
• Familiarity with SAP integrations, interfaces, and data exchange mechanisms.
• Exposure to tools or processes related to incident, change, or release management.
• Exposure to project coordination or participation in cross-functional initiatives
• Experience working in Agile teams or exposure to Agile ways of working.
• Familiarity with Lean principles or continuous improvement approaches would be an advantage.