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Field service support

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Date: Nov 22, 2020

Location: Shanghai, CN, 200031

Company: Corning

Requisition Number: 42325


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

Day to Day Responsibilities:
End user service

Service Management – PC, Network Printer, Handheld device etc…  
- Perform tasks in accordance with established IT SERVICE DELIVERY, ACE, ISO documented processes, using only approved processes and tools
- Participating in the establishment, review and audit of ACE/ISO processes
- Identification of service related issues and establishment of corrective actions where appropriate
- Ensuring Provision Level 2 support for infrastructure (break/fix, preventive and asset management)
- Other site backup as assigned

Cost Management
Ensuring external spending is managed in accordance with defined IT SERVICE DELIVERY/Corporate procurement processes, including leverage of global buying agreements where established

- Diploma degree or higher in Information Technology or related subject
- 1- 2 years’ experience in similar position