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IT Analyst AP Region - Data, Information, and Analytics Team

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Date: Feb 2, 2019

Location: Shanghai, China, CN

Company: Corning

Requisition Number: 35092


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Scope of Position: 
• This role will assist with supporting the Data, Information, and Analytics (DIA) Team supported applications.
• This role is for the AP Region to ensure the DIA Ops team has 24x7 coverage
• This role will also assist in project work as needed.

Roles and Responsibilities:
• Manages the overnight (EST) jobs and assists when issues arise
• Provides hand-off to NA DIA Ops Team for issues that arise overnight (EST)
• Assists with analysis of process/problems in support of the DIA supported applications.
• Works on issues/requests that are routed to the DIA and adheres to the SLA as defined by the ITSD Priority Matrix
• Works on assigned project work and provides handoff to NA project team

Education Requirements: BS degree preferred
Work Experience: 5-10 years of relevant work experience.
Required Skills:
• Good communication skills
• Experience with development in Microsoft BI tools (SSRS, SSAS, SSIS, SQL Server), particularly V2016
• Experience using Microsoft Team Foundation Server (TFS) for source control
• Process oriented / Process improvement skillset
• Strong critical thinking
• Strong analytical and problem-solving skills
• Ability to manage ambiguity effectively and deliver results
• Attention to details
• Dynamic, self-motivated work structure
• Works well independently and within a team setting

Desired Skills:
• Experience with Control-M Scheduler
• Experience in Microsoft Power BI
• Experience using Service Now for ticket routing
• Familiarity with data warehousing concepts
• Strong understanding of support requirements’ value to the IT support organizations as well as the users
Travel: Minimal