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IT Senior Analyst, Executive Support

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Date: Jun 3, 2021

Location: Shanghai, SH, CN, 200031

Company: Corning

Requisition Number: 46593


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Purpose of the Position


Executive support desktop analyst is responsible for providing desktop computing technical support to networked systems and users, including complex problem analysis, resolution and installation of hardware and software. Participate in the deployment, support and maintenance of equipment, applications and/or services as a member of a support team.


Day to Day Responsibilities


• Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment

• Executive Support

• Install and upgrade equipment and software

• Deploy and maintain mobile equipment like smartphones and tablets

• Participate in a 24x7 on-call rotation supporting all executives

• Identify recurring issues, document and escalate to appropriate personnel

• Represent technical bridge between technology groups and business units

• Make recommendations for improvement in processes and procedures

• Follow existing processes and use standard methodologies to carry out assigned tasks

• May be required to maintain inventory supplies

• Participate on cross-technology teams

• Troubleshooting customer problems that are beyond the skill level of the Desktop Technician

• Act as an escalation point for desktop technicians

• Performs other related duties as assigned by management

• Escalation of IT cases – coordinate resolution of high priority office level case/user tickets


Education and Experience


• Associate’s Degree (minimum) 

• Three plus years of experience in infrastructure and/or desktop support arena


Required Skills


• Advanced technical troubleshooting

• Strong customer service skills

• Strong remote support skills and familiarity with remote support tools

• Outstanding interpersonal skills and the ability to team well with others

• Computer literate in MS Office programs (Word, Excel, PowerPoint)

• Strong attention to detail

• Excellent customer service orientation

• Ability to function effectively in stressful situations / circumstances

• Ability to work in a close team environment / strong team player / ability to work for multiple project leaders / multiple projects

• Flexibility and adaptability

• Problem-solving skills

• Excellent organizational skills

• Demonstrated ability to manage multiple tasks and timelines

• Ability to build relationships and interact with all levels of the organization


Desired Skills


• Process orientation

• Prioritization and scheduling

• Flexibility with work schedule

• Ability to lead a project

• Ability to follow direction

• Previous experience working in a corporate environment

• Ability to manage own workload and set priorities with little supervision.


Soft Skills


• Self-discipline and motivation

• Detail oriented

• Results-oriented

• Ability and desire to learn new skills.

• Communicate verbally, in writing and through presentation to peers, supervisor and customers