IT Support Specialist

Requisition Number: 64997

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Responsibilities

• IT asset lifecycle management skills
• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (Microsoft and 3rd party)
• Troubleshooting Cisco VPN connectivity
• Remediating/minimizing anti-virus threats
• Remote connection/utilization
• Imaging and deployment server utilization
• Various browser support (IE, Chrome, Safari, etc.)
• Installation/configuration of various software packages
• Installation/configuration of Security Software
• Printer/driver troubleshooting & installation
• IPT based Telephony Device Management
• ServiceNow (ticket management) utilization
• Deployment, configuration, and support of standard IP telephony
• Vendor engagement (as needed)
• Cross-team interaction and collaboration
• Standard device imaging via USB/PXE server(s)

Additional responsibilities may include:

• Documentation (records) management
• On-boarding (Training) of new hires
• Conference room support
• Limited support for Mac OS and hardware
• End user equipment moves (disconnect/reconnect)

Meeting Support:

• Works across the media team, corporate events, and IT for meeting support and problem resolution.
• Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. 
• Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
• Knowledge of conference room audio and display devices

Smart Hands: (To be undertaken at discretion of manager)

• Infrastructure cross connect installation – patching cables
• Remote server reboot
• Moving/installing IT equipment within your space and cabinets – rack, stack, cable and work with Vendor or Network Team to go live
• IT hardware installations
• Corning IT supported equipment component removal and installation
• Power cycling IT Equipment 
• Onsite/offsite technical assistance and troubleshooting 
• Providing remote console access
• Escort IT Vendors for other IT Teams (where permitted)
• Procurement of IT goods and services
• Receiving/shipping of IT goods

Requirements

• Relevant technical experience of technologies outlined in responsibilities
• Proficient in time management and task prioritization
• Advanced Level of English Language
• Effective organization and planning skills, with ability to handle changing priorities
• Excellent communication and interpersonal skills
• Must be a self-starter, able to work in team environment and motivate others
• Demonstrates flexibility and willingness to change priorities at a moment’s notice

Desired Skills

• Hardware/software installation, troubleshooting and support
• Skilled in operating and analyzing asset management systems (e.g.,ServiceNow/CMDB)
• Basic smart hands (network configuration) knowledge
• Active Directory administration
• Experience imaging and working with deployment server(s)
• Basic knowledge management
   

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.