Plant Quality Manager

Day to Day Responsibility

•    Develop and execute quality planning, quality control, and continuous improvement programs for optical communication products, including optical modules, AOC, DAC, PLC, WDM, connectors, patch cords, and related products.

•    Lead the analysis, disposition, and follow-up of quality abnormalities during production, and drive timely problem resolution and closure.

•    Oversee quality issue analysis for incoming materials, in-process products, and finished goods, and coordinate cross-functional teams to implement effective corrective and preventive actions.

•    Participate in quality reviews during the New Product Introduction (NPI) phase and establish appropriate quality control plans.

•    Lead customer complaint handling, return material authorization (RMA) analysis, and resolution of major quality issues to improve customer satisfaction.

•    Apply quality tools and methodologies such as 8D, 5Why, Fishbone Diagram, SPC, FMEA, MSA, APQP, and other structured problem-solving techniques to drive improvement.

•    Establish, maintain, and optimize inspection standards and quality documentation, including SOPs, SIPs, control plans, and related quality procedures.

•    Support supplier quality management and incoming quality improvement to enhance the stability and consistency of raw material and traded-part quality.

•    Participate in reliability testing and failure analysis activities to support product reliability improvement.

•    Coordinate and support internal and external audits, including ISO9001, TL9000, ISO14001, ISO45001, and other relevant management system audits.

•    Promote quality awareness and strengthen quality capability across the organization through training, communication, and process discipline.

•    Perform other duties assigned by the immediate supervisor as required for the position.

Education & Experience

•    Bachelor ‘s Degree required within Engineering or Quality fields preferred.
•    Certified Quality Engineer (CQE) certification, or equivalent preferred.
•    DMAIC green belt certification preferred.
•    English proficiency, both oral and written.

Required Skills. Competencies, or Certification

Required by Legal or EHS:
•    Know quality relevant law and regulations 

Competencies (knowledge, skills, and behaviors)
•    Minimum 15 years+ quality related experience, Minimum 5–7 years of experience in process quality management
•    Experience in the optical communication or electronics manufacturing industry is strongly preferred
•    Proven experience in quality planning, process quality control, customer complaint handling, and continuous improvement in a manufacturing environment
•    Required Knowledge and Skills
•    Knowledge of applicable quality-related laws and regulations
•    Strong familiarity with quality management tools and methodologies, including:
•    8D, 5Why, QC 7 tools, SPC, FMEA, MSA, CPK, APQP, etc.
•    Good understanding of quality management systems, especially ISO9001 and TL9000; knowledge of ISO14001 and ISO45001 is preferred
•    Understanding of the basic principles, structures, and manufacturing processes of optical communication products
•    Familiarity with reliability testing methods, such as:
o    High and low temperature cycling
o    Aging test
o    Damp heat / humidity test
o    Vibration test
•    Ability to read and interpret mechanical drawings, product specifications, and inspection standards
•    Strong data analysis and statistical skills, with proficiency in Excel, Minitab, PowerPoint, and other office software
•    Understanding of common failure analysis methods, with the ability to handle quality exceptions and prepare professional reports

Desired competencies

•    Clear logic and strong ability to analyze and solve problems;
•    Strong communication and coordination skills, able to promote collaborative improvement among multiple departments such as RD,PLM,CSR,Sales,PE,ENG,PD,SCD, etc;
•    Strong sense of responsibility, good execution ability, and awareness of on-site quality control;
•    Capable of withstanding certain work pressure and adapting to the pace of work in manufacturing enterprises;
•    Has strong customer orientation and risk awareness.