Regional Ops & Apps Manager

Key Responsibilities

• ERP Transformation Project Coordination
  • Project Lead: Act as primary liaison between local business and IT project teams for SAP migration.
  • Cross-functional collaboration: Facilitate communication and alignment among business users, technical teams, and other supporting functions.
  • Project Governance: Monitor project timelines, quality, and budget. Mitigate risks to ensure zero disruption to critical business operations (e.g., month-end closing, quarterly reporting) during transition.
  • Process transformation: Drive adaptation of local processes to global SAP standards. Develop and execute change management strategies.
  • Quality Assurance: Support system testing, user training, and post-go-live stabilization to ensure solution meets business requirements.  
• Multi-site IT service Management
  • Team Management: lead and develop distributed local IT support teams across offices. Set performance goals and foster growth.
  • Service Excellence: Implement ITIL best practices (incident, Problem, Change, Request Management) to optimize service performance and user satisfaction.
  • User Enablement: Ensure seamless adoption of IT tools. Deliver training and knowledge transfer. Communicate global IT initiatives effectively.
  • Digital Advocacy: Identify automation / digitalization opportunities to enhance workplace productivity.
  • Global-Local Alignment: Collaborate with corporate IT service lines to implement global standards and projects locally.

Education

• • Bachelor degree or higher in Computer Science, information systems, business administration or related fields.
  • 8-10 years of IT/related experience

Required Experience

• Project Coordination: Proven experience in large-scale IT/ERP implementations (risk management, resource coordination, cross-team leadership).
• Business Acumen: Understanding of core business processes (finance, supply chain, procurement or commercial).
• Communication: Exceptional English verbal / written communication skills. Abilit to bridge technical and business audiences.
• IT Service Management: Hands-on experience with ITIL framework.
• Leadership: Experience managing distributed teams (coaching, performance management).
• Problem-Solving: Strong analytical and risk mitigation abilities.

Experiences/Education - Desired

Technical / Software Skills:

• • ERP fundamentals (SAP or PeopleSoft experience highly preferred)
  • Proficiency in project tools (JIRA, MS Project), service platforms (ServiceNow), and Office 365.
  • Knowledge of IT infrastructure and end-user computing environments.

Preferred skills:

• • SAP S/4 HANA migration / implementation exposure.
  • PMP, ITIL certification, or equivalent.
  • Multi-country/global team collaboration experience.
  • Data analysis and process optimization skills.
  • Change management methodology application.