Customer Service Representative

Requisition Number: 63706

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

•    Trusted products that accelerate drug discovery, development, and delivery to save lives
•    Damage-resistant cover glass to enhance the devices that keep us connected
•    Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
•    Precision glass for advanced displays to deliver richer experiences 
•    Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

Day to Day Responsibilities:
Internally

• Act as liaison between customers, account managers, manufactories, finance, supply chain on order processing to resolve orders, production, delivery and payment issues
• Coordinate sample requests as needed
• Handling RMA and replacement orders
• Update forecast into internal system
• Liaise with local CSR among regions
• Coordinate with logistic team for shipment arrangement
• System maintenance for order management, shipment arrangement and credit release
• OTC process gate keeper and process documentation to meet SOX audits requirements
• Support other consolidated tasks or reports
   

Externally

• Collect customer forecast and demand for production and shipment preparation
• Collaborate with customers for the related documents/processes initiation
• Provide the routine shipping plan to customers
• Follow up with replacement or credit release for RMA
• Monitor AR
   

Education & Experience  

• 2 years of customer service or commercial experience.
• Minimum college degree and university degree is a plus.

Required Skills                                                

• Knowledge of Inco-terms and import & export procedures
• Advanced PC skills with MS Office and ERP system
• Good command of English
• Carefulness, patience, stable personality, and a sense of responsibility

Desired Skills  

• Commercial operation and supply chain knowledge are preference
• Foreign company working experience is preference
• Responsible for coordination and execution order/shipment management
• Engage and collaborate with account manager, application engineer, supply chain and logistics to fulfill customer requirements

Soft Skills                                                

• Potential problem solving

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.