IT Support Specialist

Requisition Number: 72254

The company built on breakthroughs. ​  
Join us.​  

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Responsibilities
•    IT asset lifecycle management skills
•    Active Directory Administration
•    Limited support for corporate mobile devices
•    Familiarity with cloud applications (Microsoft and 3rd party)
•    Troubleshooting Cisco VPN connectivity
•    Remediating/minimizing anti-virus threats
•    Remote connection/utilization
•    Imaging and deployment server utilization
•    Various browser support (IE, Chrome, Safari, etc.)
•    Installation/configuration of various software packages
•    Installation/configuration of Security Software
•    Printer/driver troubleshooting & installation
•    IPT based Telephony Device Management
•    ServiceNow (ticket management) utilization
•    Deployment, configuration, and support of standard IP telephony
•    Vendor engagement (as needed)
•    Cross-team interaction and collaboration
•    Standard device imaging via USB/PXE server(s)

Additional responsibilities may include:

•    Documentation (records) management
•    On-boarding (Training) of new hires
•    Conference room support
•    Limited support for Mac OS and hardware
•    End user equipment moves (disconnect/reconnect)

Meeting Support:

•    Works across the media team, corporate events, and IT for meeting support and problem resolution.
•    Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. 
•    Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
•    Knowledge of conference room audio and display devices

Smart Hands: (To be undertaken at discretion of manager)

•    Infrastructure cross connect installation – patching cables
•    Remote server reboot
•    Moving/installing IT equipment within your space and cabinets – rack, stack, cable and work with Vendor or Network Team to go live
•    IT hardware installations
•    Corning IT supported equipment component removal and installation
•    Power cycling IT Equipment 
•    Onsite/offsite technical assistance and troubleshooting 
•    Providing remote console access
•    Escort IT Vendors for other IT Teams (where permitted)
•    Procurement of IT goods and services
•    Receiving/shipping of IT goods

Requirements
•    Relevant technical experience of technologies outlined in responsibilities
•    Proficient in time management and task prioritization
•    Advanced Level of English Language
•    Effective organization and planning skills, with ability to handle changing priorities
•    Excellent communication and interpersonal skills
•    Must be a self-starter, able to work in team environment and motivate others
•    Demonstrates flexibility and willingness to change priorities at a moment’s notice

Desired Skills
•    Hardware/software installation, troubleshooting and support
•    Basic smart hands (network configuration) knowledge
•    Active Directory administration
•    Experience imaging and working with deployment server(s)
•    Basic knowledge management