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Techical Field Support Specialist

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Date: May 24, 2019

Location: State College, PA, US

Company: Corning

Requisition Number: 35847

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Purpose of Position: Technical Field Support Specialist are assigned to specific areas of the country and provide; before, during and after the sale product training; support new product launches; provide in the field product support and the gathering of competitive information in the support of Corning Optical Communications’ Gilbert Division Sales, Marketing and PLM groups while promoting Quality policies for all customers of Corning Optical Communications.

Major Responsibilities

  • Provide after the sale training and field support of the products manufactured by the Corning Optical Communications’ Gilbert division to include coaxial hardline and drop products for the broadband applications. 
  • Provide support to Corning Optical Communications’ Sales during new product launches. 
  • Actively pursue competitive information and report back to Sales, Marketing and PLM. 
  • Document product usage and trends observed at customer locations. 
  • Support field trials during product launches and field trial evaluations. 
  • Support Field Sales at Sales presentations and at SCTE vendor trade shows and assist with Judging SCTE cable game competitions as required. 
  • Adhere to budgetary constraints / guidelines and document all expenses. 
  • Provide structured product training to customers in a small classroom type environment. 
  • Exemplify the Quality Policies of Corning Optical Communications to all internal and external customers.

Travel Requirements: Position may require up to 50% travel within the lower 48 states (mostly within the assigned support region).

Hours of Work/ Work Schedule

  • Working hours will vary widely depending on the given assignment. 
  • Work week can vary in hours (0-65 hours) depending on support demands 
  • Work schedule is managed by the TFS Supervisor and will vary week to week depending on support demands received from Sales, Marketing, Project Services, Application Engineering and PLM.

Education Requirements: 2 year Technical degree or equivalent telecommunication work experience.

Experience Requirements: Minimum of 10 years of experience in the telephony, CATV, Local Area networks or other communication industry field.

Required Skills

  • Knowledgeable in and Proficient at: Broadband system operations, and installing Hardline and Coaxial Drop connector products. 
  • Possess a valid driver’s license. 
  • Must be able to obtain a U.S. Passport. 
  • Must be able to pass a background check, drug screening and driving record check. 
  • Fluent in English (verbal and written) required. 
  • Computer literate with Microsoft Office applications: Word, Excel, Outlook. 
  • Work independently with little or no supervision. 
  • Ability to interface and communicate effectively with personnel with varied knowledge levels and responsibilities both internal and external to the company. 
  • When on assignment be able to Multi-Task and Prioritize task as required. 
  • Take ownership of tasks and projects and manage them to completion on time. 
  • Work effectively as a team member, leader and facilitator.

Desired Skills

  • Experienced traveler familiar with booking reservations; flights, hotels, rental cars. 
  • Technical certifications specifically in the telecommunications industry. 
  • Knowledgeable in general construction practices and planning procedures. 
  • Knowledgeable in Corning Optical Communications’ products a plus. 
  • Ability to speak conversational Spanish a plus.

 

This position does not support immigration sponsorship.

We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.


Nearest Major Market: State College