Junior Customer Operations Specialist EMEA
Date: 20 Jan 2026
Location: Strykow, Lodzkie, PL, 95-010
Company: Corning
Requisition Number: 72825
The company built on breakthroughs.
Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
The Specialty Materials segment manufactures products that provide more than 150 material formulations for glass, glass ceramics and fluoride crystals to meet demand for unique customer needs. Consequently, this segment operates in a wide variety of commercial and industrial markets that include display optics and components, semiconductor optics components, aerospace and defense, astronomy, ophthalmic products, telecommunications components and cover glass that is optimized for portable display devices.
RESPONSIBILITIES:
· Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
· Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
· Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
· Communicate product failures to engineering and product development teams via SAP
· Liaise with internal teams to ensure timely notification, action, and resolution of client issues
· Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions
· Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary
· Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences
· Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends
REQUIREMENTS:
· You are a born ‘detective’ and love paying attention to details
· Excellent verbal and written communication skills to effectively interact with customers
· You are a self-starter who takes initiative and thrives in a fast-paced environment
· Confident utilizing search engines to get a task done
· Experience with MS Office
· Technology enthusiast
· Familiarity with Service Cloud, SAP and AI technologies are a plus
· Strong ability to learn and work independently or collaboratively with minimal supervision
· Fluent English, other European languages are beneficial
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.