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Service Desk Agent
Apply now »Date: May 17, 2022
Location: Strykow, Lodzkie, PL, 95-010
Company: Corning
Service Desk Agent with German
This role will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware, services and mobile devices via a contact center.
Follows defined procedures. Proposes and implements solutions to routine problems with direction from supervisor. Refers atypical problems to others.
RESPONSIBILITIES:
- Serve as the first point of contact for customers seeking technical assistance over the phone
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Active Directory Administration
- Actively maintain assigned tickets according to processes and using Service tracking ticketing system
- Follows all company policies and documented processes
- Project interaction/participation
- Other Operational work as required
REQUIREMENTS:
- High school diploma or equivalent (Preferred)
- One year experience in Helpdesk or Service Desk environment will be an advantage
- Customer service experience will be an advantage
- Advanced Level of German Language
- Advanced Level of English Language
- Application knowledge in the areas of Microsoft Office suites – Troubleshooting and Installing
- Operating Systems knowledge – Windows family – Troubleshooting and Installing
- General hardware and software knowledge in the areas of Personal Computers
WE PROVIDE:
- Competitive salary according to experiece & competences
- Facility adapted for people with disabilities
- Annual bonus
- Private medical care
- Social benefits fund
- Multisport card
- Flexible working hours, partial home office
- Relocation package
- Benefits for parents