Service Desk Agent

Service Desk Agent with German

This role will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware, services and mobile devices via a contact center.
Follows defined procedures. Proposes and implements solutions to routine problems with direction from supervisor. Refers atypical problems to others.

RESPONSIBILITIES:
 

• Serve as the first point of contact for customers seeking technical assistance over the phone
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Active Directory Administration
• Actively maintain assigned tickets according to processes and using Service tracking ticketing system
• Follows all company policies and documented processes
• Project interaction/participation
• Other Operational work as required

REQUIREMENTS:
 

• High school diploma or equivalent (Preferred)
• One year experience in Helpdesk or Service Desk environment will be an advantage
• Customer service experience will be an advantage
• Advanced Level of German Language
• Advanced Level of English Language
• Application knowledge in the areas of Microsoft Office suites – Troubleshooting and Installing
• Operating Systems knowledge – Windows family – Troubleshooting and Installing
• General hardware and software knowledge in the areas of Personal Computers

WE PROVIDE: 

• Competitive salary according to experiece & competences
• Facility adapted for people with disabilities
• Annual bonus
• Private medical care
• Social benefits fund
• Multisport card
• Flexible working hours, partial home office
• Relocation package
• Benefits for parents