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Infrastructure Operations Manager

Date: 20-Jul-2022

Location: Taichung, TW, 407

Company: Corning

 Requisition Number: 55595

 

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

 

 

ROLES AND RESPONSIBILITIES:

  • Global team responsible for 24x7 Operations Management of the Compute Environment
  • Responsible for SLA adherence within key ITIL processes, such as incident, problem, and change management
  • Responsible for regular daily, weekly, monthly reporting on operational health
  • Establishes standards, policies & guidelines for the Compute Platform in collaboration with service line owner and technology teams
  • Develop, Configure, and support compute solutions that meet business needs and align with Corning technology standards.
  • Evaluate all documents according to system requirements and evaluate all design and perform tests on all development activities and administer all complex methodologies.
  • Operational turnover of technical and business projects
  • Partners with all members of project team as a technical lead in the planning, design, coordination and execution of comprehensive, realistic and effective work plans.
  • Helps promote a consistent vision and strategy throughout the organization
  • Builds relationships that foster collaboration and partnerships to drive better strategies, priorities, and service to the customer
  • Assists and oversees quality change control according to Corning Change Management, Incident Management, Problem Management and Disaster recovery Methodology
  • Mentors members of the Infrastructure team on operational best practices
  • Provides escalated support for Business-Critical problems

 

EDUCATION REQUIREMENTS:

  • Bachelor's degree (B.A.) or equivalent from four-year college in computer science or related field

 

WORK EXPERIENCE:

  • 5+ years of experience in operations management, with a focus on the infrastructure areas described above
  • 5+ years’ experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure.

 

REQUIRED SKILLS:

  • Leads by Example: Professional, big picture thinker, accountable, committed and well respected by team; can contributes significantly to Mission, Vision and Strategy of the organization; shows strong alignment of work and priorities to vision and strategy; exhibits excellent financial controllership.
  • Inspires Others: Exhibits a wide breath of technical, operational and team leadership skills; excellent command and control; develops strong talent through good situational management skills; possesses a passion for excellence; consistently strives for excellence and stretches both self and team; well organized and structured.
  • Drives Growth: Creative and innovative; challenges mediocrity, status quo; establishes aggressive but obtainable goals; forward thinker and capable of contributing to the development of roadmaps aligned with organizational vision & strategy; methodical and very process focused.
  • Gets it done: Consistently achieves quality results on a timely basis; challenges and pushes his team; high “Say-Do” factor (i.e. delivers on commitments); superior follow through.
  • In depth knowledge of ITIL processes
  • In depth knowledge of Operations reporting and escalation
  • Previous experience with overseeing managed service providers for building and deploying technical solutions, and managing successfully to outcomes
  • A holistic understanding of IT infrastructure inclusive of server, storage, network, virtualization, database, DR/business recovery and continuity practices, etc.
  • A foundational understanding of public cloud models (IaaS, PaaS, SaaS) and providers (AWS, Azure, Google)
  • Demonstrated expertise driving operational improvement and excellence under an ITIL based service management model.
  • Proven ability to influence and interact effectively with peers and IT leaders
  • Strong crisis management

 

DESIRED SKILLS:

  • Previous experience with hybrid or multi-cloud solutions with AWS, Azure, or Google Cloud
  • Experience with ServiceNow

 

Travel:

  • Up to 10%, domestic and international