Account Technical Assistant Manager

Key Responsibilities

Role& Responsibilities:

• Serves as the customer’s primary technical point of contact and ensures their overall satisfaction with the products, services, and technical support provided by Corning. {Customer issue resolution}
• Identify and define problem clearly to differentiate facts from opinions
• Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results
• Identify customer returned issues and clarify the responsibility for approval of compensation
• Resolve, clarify and suggest disposition of returns for manufacturing and quality action
• Set up priority, track and follow-up until the issues are resolved
• Present customer issues to Corning internal Engineering and Quality review; report Corning investigations to customer MFG and Quality {Corning's product and value delivery}
• Identify overall / product trend / technology trend / needs in glass with customers
• Promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns
• Develop and document through understanding of customers’ processes from a product design development and manufacturing perspective
• Lead model design in qualification process at customer side
• Work with Product Engineer for model analysis and rational spec setting
• Find out engineering technical support resources and develop communication channels between Corning and assigned customers
• Coordinate customer quality & technical audit and customer visit
• Join customer and Corning resources to achieve MFG joint project target {Customer relationship engagement and network establishment}
• Establish strong linkage with customers and account managers to align with account strategy
• Build strong multi-level relationships with key persons on customer side

Experiences/Education - Required

Experiences:

• 3-5 years in TFT-LCD or related industry
• In current position for 2 years or above

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Required Skills:

• Ability to work at the intersection of project and functional group
• Strong technical / analytical skills, detail oriented
• Strong teamwork oriented • Communication and engagement skills for maintaining customer relationships
• Fluency in the English language • Domestic travel and flexible working time