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Customer Service Specialist

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Date: Nov 11, 2020

Location: Taipei, TW, 105

Company: Corning

Requisition Number: 42786



Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.



Role Purpose

• This role will focus on Customer Service (Order to Cash, Revenue Reporting) with limited Marketing / Communication / order process report. 


Key Responsibilities

• Daily operations of customer service function for OTC process: from order releasing, shipment handling to payment settling;

• Proactive communication with internal interfaces, including finance, customs affairs, plant supply chain to manage daily shipment from sourcing plant to local customers;

• Coordinate with account teams to execute account strategies from customer service perspective;

• Collects customer volume estimates and inputs anticipated purchases into CDT's system to help determine the gross market demand forecast;

• Provides ad hoc project support and management, when needed (e.g., implementation of new process for placing orders).

• Provide marcomm related activity support including trade show coordination, public relation events and messaging (20% of time)

• Provide logistic support for laser sample shipment and documentation as needed (10% of time)



Education & experience:

• 2-7 yrs working experience.

• Business or technical degree

• Prefer if previously SemiCon experience 


Desired Skills/experience

• Fluent English, Basic Business Knowledge especially on order management process