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Gorilla Glass IT Engagement Director

Date: Aug 2, 2019

Location: Taipei, Taiwan, TW

Company: Corning

Requisition Number: 36886


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.


•           Gorilla IT Engagement Manager - Build and maintain strategic business relationships between IT service lines and business partners by understanding, anticipating, influencing, and capturing demand while adhering to gross spend targets.



•           Serve as a primary account manager and trusted liaison between IT and business stakeholders (e.g., participate in business stakeholder meetings to gain an understanding of future direction and strategic objectives)

•           Ensure the Business Engagement has the capable and engaged resources necessary to effectively manage the portfolio of service

•           Engaging with service lines to review and ensure services performance and projects performance are delivering as expected and provide business value  

•           Routinely measures the health of relationships with key stakeholders, and identifies actions to strengthen them

•           Communicate and engage across multiple constituencies in a way that influences service outcomes and steers toward change objectives.

•           Successfully manage the deployment of change while taking into account structural, strategic and cultural issues.

•           Able to establish and embed IT’s desired culture through formal and informal leadership actions, behaviors and decisions

•           Collaborate with Service Line Management to help business stakeholders prepare for Green Book and Black Book by developing total cost of ownership estimates necessary to plan and budget for IT services. Collaborate with Service Line Management in the review of the Bill of IT

•           Partner with other IT groups to define and refine business and functional requirements, develop business cases, and identify viable service options

•           Understands and anticipates short- and long-term information technology demand, as well as accurately predict demand trends, by assessing historical patterns of activity.

•           Helps business partners characterize, and sometimes quantify, the gap between their current and desired state to further clarify their need

•           Gather and assess feedback to ensure business stakeholders are confident that services are meeting their needs and satisfied with the value services are providing




•           Bachelors



•           5- 10 years of experience in leadership roles



•           Knows how to forecast, plan, budget, track, and allocate IT costs to align spending with strategic objectives

•           Efficiently channels and captures both anticipated and unanticipated IT service demand to provide direction to the future composition of IT’s service portfolio

•           Able to establish and maintain positive business relationships between stakeholders, both internal and external, by building appropriate rapport through credibility and reliability.

•           Ability to understand, anticipate, and influence demand

•           Effective leadership, organization, and planning skills, with ability to handle changing priorities

•           Excellent communications, interpersonal and influencing skills

•           Demonstrated track record of on time delivery within budget; ability to drive projects to successful conclusion using influencing tools

•           Ability to lead international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures

•           Must be a self-starter, able to work in team environment and motivate others



•           40%