CRM Specialist (Salesforce)

Requisition Number: 61772

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Job Scope:  Corning Life Sciences (CLS) is looking for an individual who is self-motivated, detail oriented, capable in a high pace environment, with a passion to improve customer data management and who is willing to learn long term technical development.  The Business Applications Coordinator will work cross functionally, supporting CLS by maintaining the integrity of our CRM, Salesforce.com (+Configure Price Quote or Steelbricks).  They will ensure that data held within the CRM meets Corning data standards.  They will follow established processes to ensure that SFDC (+CPQ) operates efficiently.

Day to Day Responsibilities:

• CRM database maintenance of new and existing records.  Ensure that accounts/contacts are correctly set up in SFDC (+CPQ).  Check for duplicates, merge, delete and/or re-assign account ownership as required.
• Queue management, contacts, accounts, leads, etc.
• Maintenance of lead assignment rules, liaise with Marcom to ensure the campaigns are using the correct assignment rules
• Maintain Product Line Manager (PLM) records in SalesForce (+CPQ)
• Record transfer, re-assign records when users are deactivated, or new users are enrolled
• Group list views/Create/edit/maintain list views for departments
• Email templates, create, maintain, to request changes for system or department email templates
• Generate communication to our users on any updates/changes via Chatter
• Develop “How to” Documents as it related to SFDC (+CPQ)
• Reports and dashboards/Create and update reports and dashboards as required
• User support - Triage or report issues related to SFDC (+CPQ) and provide training to internal users as needed
• SFDC(+CPQ) projects and enhancements. Provide admin support related to user acceptance testing

Required Qualifications: 

• Associate degree required, bachelor’s degree desired, or Salesforce Admin Essentials ADX201 certificate, or equivalent experience

Required Skills:

• Minimum of three (3) years working with Salesforce.com (power user or admin a plus) 
• Experience with Salesforce.com (Sales Cloud and Service Cloud) and Marketo Marketing Automation Platform Integration 
• Minimum of two (2) years’ experience in data quality assessment, cleansing, and improvement efforts 
• An understanding of technology and systems flow and controls with experience in data analysis or governance 
• Extensive knowledge of Microsoft Excel, particularly in relation to data management 

Desired Skills: 

• The ability to drive change and improve processes, organization and documentation
• Experience of working and supporting International teams
• Additional data systems skills with industry recognized platforms (Oracle, Microsoft, etc.)
• Experience in creating or maintaining requirements documents, process flows, protocols and decision trees
• Experience in Cross-functional/Cross-Company CRM or ERP projects
• Data profiling or cleansing tool experience (Data.com, Demand Tools Suite, etc.)
• Other CRM application experience (Salesforce.com CPQ, Salesforce.com Communities, etc.)

Soft Skills:

• Ability to work independently and to prioritize work based on business requirements
• Strong work ethic with a confident, enthusiastic, hands-on, can-do attitude
• Sense of urgency and good follow through

This position does not support immigration sponsorship.  

The range for this position is $65,046.00 - $89,439.00.  Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

​Corning Puts YOU First! 

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. 
 

• Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.  
• Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.   
• Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

​​​​​​​We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com .