Business Support Specialist, Media and Serum

Role Purpose

Reporting to the Business Manager, Serum, the Assistant Product Line Manager, Serum has global commercial responsibility for Corning’s Serum product portfolio. The position requires interaction with individuals in all areas of Corning including Sales, Technical Support, Order Management, Forecasting, Inventory Control, Manufacturing, Supply Chain Management, Quality, Regulatory Affairs and R&D to assure that customers’ needs are met.  The successful candidate will understand the sales process from initial customer contact through successful use of Corning products in the different workflows in the Pharmaceutical, Academia and Research segments that require Media & Serum product in cell culture applications. The Business Support Specialist in collaboration with the Business Manager will be the champion of new product development working with customers, technical service, the sales team, R&D and applications development to identify new applications and product solutions to commercialize new product opportunities.

Key Responsibilities

• Support serum reserves inventory management by monitoring supply levels, matching available products to customer specifications, and aligning with manufacturing to meet customer and market demand.
• Partner with Sales, Marketing, Finance, Supply Chain, Forecasting, Manufacturing, and Data teams to support customer requests, demand planning, product performance tracking, cost controls, pricing activities, and business alignment.
• Maintain the commercial pipeline, key performance metrics, dashboards, and reporting to support weekly commercial reviews, strategic decisions, and product-line performance.
• Support sales and marketing initiatives by developing collateral, sales enablement tools, training programs, dealer marketing support, and customer-focused content.
• Manage pricing approvals, quote and bid support, custom part-number development, and product-related commercial requirements.
• Gather voice-of-customer feedback and conduct market and competitive analysis to support product changes, upgrades, new-product opportunities, and sales growth.
• Travel requirement: approximately 10%.

Experiences/Education - Required

• BA/BS required in marketing or related field.
• 1-2 years marketing or product management experience. (will also consider internship experience).
• Experience in life sciences or related fields preferred
• Pricing experience through multiple channels
• Customer Centricity; project management. and inventory management
• Ability to manage cross functionally in a matrix organization
• Knowledge of marketing tools and techniques
• Strong business opportunity assessment and financial analysis skills
• Excellent communications skills, both written and verbal understanding of customer needs and ability to translate into solutions
  
  

Experiences/Education - Desired

• Negotiation skills
• Change agent – Process improvement and Creativity 
• Ability to work in a dynamic fast paced environment Product development and launch experience
• Ability to champion products in the organization, building mind share and enthusiasm
• Improving process efficiencies, aligning stakeholders both internal and external
• Ability to manage and prioritize multiple projects
• Results-oriented and Customer Centric Mindset