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Level 3 IT Support (Tewksbury, MA. & Bedford, MA)

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Date: Aug 30, 2022

Location: Tewksbury, MA, US, 01876

Company: Corning

Requisition Number: 57478


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Purpose of the Position:


As IT Site Leader for Corning Life Sciences you will have responsibility for level 3 IT Support within two Massachusetts locations; Tewksbury, MA and  Bedford, MA..   


The IT Site Leader will be primary responsible for maintaining all site IT systems including infrastructure, manufacturing, business systems, and end user services. In this role, he/she will be the escalation point when issues occur and will act with urgency and drive resolution working with corporate IT service line teams globally.


This role will require a strong presence on location and will have an entrepreneurial spirit of engaging with business teams, looking for opportunities to support business initiatives and operations. He/She will also act as a champion of end user experiences in M365 and help drive adoption of new IT tools and services.


Day to Day Responsibilites:  

  • Manage lifecycle of IT systems and be the primary IT point of contact for business teams on site.
  • Maintain high systems performance and availability, ensure IT services do not cause business disruption.
  • Maintain high information and data security standards in compliance with corporate requirements and standards
  • Quickly build understanding of business operations and processes to be effective in the role
  • Develop a presence in the sites, build relationships with business teams to understand their challenges, coordinate and work with appropriate IT teams to drive solutions.
  • Work with business stakeholders to identify opportunities to drive continuous improvements in processes or system capabilities.
  • Be the primary point of contact for new requests for IT services (infrastructure, applications, or end user services).
  • Be the primary escalation point for issues causing business disruption. Coordinate/escalate with IT organization and drive resolution, document corrective and preventive actions.
  • Define and maintain IT performance metrics specific to site
  • Triage between Business and IT service line teams to coordinate routine maintenance of systems, and other planned outages.
  • Manage IT project portfolio, evaluate, shape requirements, and prioritize initiatives working with business partners
  • Be the IT project manager for site specific IT implementations in applications and infrastructure domains.
  • Act as champion for M365 end user experience roll outs and drive adoption of capability through user engagement
  • Administer SharePoint sites and site collections. Be able to create SharePoint sites and workflow capability when needed.
  • Communicate changes related to systems and services affecting the site users.
  • Facilitate training and education for end users on IT services and processes
  • Ensure successful change management and business reception of SAP ERP rollouts
  • Be comfortable supporting a wide range of office, business and manufacturing applications including call center, logistics, ERP.


Education & Experience:

  • Bachelor's Degree in computer or engineering related subject
  • 1-3 years' experience in IT roles of similar responsibility


Required Skills

  • Strong communication skills with experience interacting with communications, and interpersonal skills.
  • Technical expertise in one or more of these systems – ERP, finance, Manufacturing systems
  • Experience supporting systems in a high availability environment
  • Strong knowledge of Microsoft 365 suite of products – Teams, Office 365, SharePoint
  • Experience managing projects to success
  • Strong aptitude to learn new technologies and assist others in onboarding
  • Familiar with Agile/Scrum methodology and tools such as JIRA and Confluence
  • Collaborative team player with Integrity and strong work ethic
  • Excellent analytical skills
  • Nimble and agile thinking to drive change that enables efficiencies and growth
  • Strong bias for action and an ability to deliver results despite the complex and fluid environment
  • Excellent customer engagement skills


TRAVEL:  Up to 10 % 


This position does not support immigration sponsorship.


Nearest Major Market: Boston