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IT Business Engagement Manager, CLS Supply Chain

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Date: Jul 3, 2021

Location: Tewksbury, MA, US, 01876

Company: Corning

Requisition Number: 45724


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose: Responsible for the planning and implementation of Supply Chain solutions for Corning Life Sciences division, acting as a liaison between business leaders and the Corporate Information Technology leadership. Build and maintain strategic business relationships between IT Service Lines and business partners by understanding, anticipating, shaping, and bringing together demand for IT services. Key partner in developing the IT Supply Chain vision, strategy and roadmap for the Corning Life Sciences division to ensure long-term IT strategy is in alignment with business objectives. Drive future digitization to help transform the business for the future. Play a key leadership role in the division SAP rollout and will guide the program teams to meet their deliverables and ensure the delivered solution meets business requirements.


Description of Work:

  • Serve as a primary relationship manager and trusted liaison between IT and business partners in the Supply Chain function
  • Work closely with IT manufacturing and commercial peers to develop the division technology strategy, influence budgeting and shape the technology of the future for Corning Life Sciences.
  • Own the technology roadmap for SC services across a complex, integrated eco-system of ERP, WMS, SAP IBP, and other related SC capabilities.
  • Work closely with business Center of Excellence (COE) teams, help design business processes that cut across a complex eco-system of applications including – Warehouse Management Systems, SAP IBP Planning suite, Manufacturing, Corporate Finance and treasury.
  • Actively engage in assessing supply chain capability in division, drive process and technology standardization globally.
  • Own the SC IT services in the business division in partnership with global IT organization. Ensure services meet their operational targets in availability and performance.
  • As a core member for division SAP roll out, work with enterprise IT organization, SAP implementation partners and division deployment teams to drive successful program delivery and business fit to SAP standard processes.
  • Leverage and advocate the adoption of technology to solve complex business problems.
  • Keep abreast with market and technology trends by participating in trade shows, vendor relationship and other resources.
  • Contribute to division IT financial management, annual budgeting processes.
  • Clearly communicate progress across business and IT teams


Required Competencies:

  • Strong communication skills with experience interacting with senior business and IT leadership
  • Global and cross functional leadership skills with experience leading direct and matrixed teams.
  • Strong supply chain business process knowledge in a global manufacturing company
  • Demonstrated ability to overcome adversity and manage challenging situations
  • Collaborative team player with Integrity and strong work ethic
  • Nimble and agile thinking to drive change that enables efficiencies and growth
  • Strong Data, business and financial savvy
  • Ability to:
    • Develop cooperative & constructive working relationships with functions
    • Manage complaints and help resolve conflicts and negotiate with others
    • Break down complex business problems into manageable goals
    • Get to the heart of the problem and make sound and timely decisions to resolve
  • Leadership competencies most pertinent to this role are:
    • Global Leadership
    • Establish Direction and Create Commitment
    • Foster Innovation and Risk Taking
    • Inspire and Motivate


Required Education and experience:

  • Minimum of 10 years of overall experience in a services or manufacturing organization, with large-scale, global SAP deployment experience.
  • Minimum of 5 years in a business facing role withing an IT organization
  • Bachelor’s degree in Business, Computer Science, Information Management, Engineering or related fields.


Required skills:

  • Strong knowledge of SAP S/4 (emphasis on SD and WM), SAP IBP/APO and other SAP adjacent capabilities with experience implementing at a global manufacturing company.
  • Proven experience working in a complex business applications eco-system that includes systems internal and external to organization. Some examples include – Planning, WMS, Pricing, eCatalog, Advanced analytics, Manufacturing, quality systems etc.
  • Excellent interpersonal communication, conflict management, coordination, and planning skills
  • Strong problem-solving skills – thinking beyond constraints and working with diverse cross functional teams.
  • Experience communicating at different levels of the organization, targeting technical and/or business audience seamlessly
  • Simultaneously manage a portfolio of multiple deliverables across a diverse, complex enterprise landscape
  • Strong financial management and budgeting experience.
  • Ability to manage matrixed teams and drive accountability.


Desired skills:

  • Similar experience in Life Sciences or Pharmaceutical industry
  • Experience managing or deploying validated systems in compliance with FDA 21 CFR Part 11 and other global standards
  • Previous experience as a functional consultant


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Boston