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Customer Project Engineer, Europe (m/f/d)

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Date: Mar 10, 2023

Location: Wiesbaden, DE, 65189

Company: Corning

Requisition Number: 59889


Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives. Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning's Manufacturing, Technology and Engineering division (MTE) is recognized as the leader in engineering excellence & innovative manufacturing technologies by providing diverse skills to Corning’s existing & emerging businesses.

We anticipate & provide timely, valued, leading edge manufacturing technologies and engineering expertise. We partner with Corning’s businesses and the Science & Technology division. Together we create and sustain Corning’s manufacturing as a differential advantage.


For our location in Wiesbaden, we are looking for a


Customer Project Engineer, Europe (m/f/d)


Scope of position:

The purpose of this role is to be designed to act as the key facilitator between Corning and its customers in Automotive Infotainment system and other Automotive glass solutions industries on managing technical issues/requests, and APQP process. The Customer Project Engineer, Europe, has an overall responsibility to manage European customers’ RFI/RFQ, NPI to APQP requirements. The activities are mainly for developing and supporting engineering services for new and existing customers. This role requires in-depth knowledge of Automotive infotainment system and cover glass finishing in area of technical, and APQP process. Experience in project management, glass materials and finishing specific to the Automotive interior industry preferable.



The AGS European Customer Project Engineer works in a competitive environment and requires understanding and application of technology and engineering knowledge & networks increasing the Company’s market position and solidifying customer relations.



  • Manage customers’ RFI and RFQ to increase project winning rate
    • Define customer requirements & specifications
    • Identify gaps and work with Product Engineer team to drive solution or alternative proposal
    • Timely respond customer technical inquiries


  • Serve as project engineer to manage schedule, cost and APQP documentation
    • Define customer APQP requirements
    • Develop Master plan to drive schedule, cost & performance
    • Communicate and address hurdles impacting delivery schedule, cost, and resourcing
    • Integrate & prepare APQP documentation alongside Quality and Plant
    • Audit preparation and alignment with Quality / Plant during APQP


  • Ensure smooth sampling during NPI stage to APQP; lead sample spec (CRD), customer evaluation process
    • Understand customer product requirements
    • Leverage internal resources for leading sample spec definition
    • Communicate wavier and work with NPI team for improvement plan during sample build
    • Closely follow up and timely update customer evaluation process
    • Proactively respond and highlight if any potential risk for design in
    • Work with core team for completing APQP process and transfer the project to CQE


  • Ensure quick, thorough resolution to technical requests during NPI stage
    • Identify and define problem
    • Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results
    • Identify customer return issues
    • Set up priority, track and follow-up until the issues are resolved


  • Be skillful in delivering and gaining feedback from the value proposition
    • Identify overall/ product trend/ technology trend/ needs in cover glass at customers
    • Work with PLM to promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns
    • Develop and document thorough understanding of customers’ processes from a product, design development and manufacturing perspective
    • Lead model design in and qualification process at customer side
    • Work with Product Engineer for model analysis and rational spec setting


  • Build strong multi-level relationships with customer key persons & potential partners


Knowledge, Skills & Experience Required:

  • In depth knowledge of the Automotive glass solutions and infotainment system industry and products
  • Proven technical acumen and experience in process engineering, application engineering and engineering support management, preferably in Automotive glass solutions or infotainment system industry
  • Experience in project management, glass materials and finishing specific to the Automotive glass solutions or infotainment industry preferable
  • Bachelor’s degree and above in engineering (Mechanical, Electronics, Chemical & Material)
  • Fluent in spoken English and good command of written English
  • Be comfortable in matrix organization and is able to adopt himself/herself for cross-region communication
  • >5 years’ experience in related field (Application Engineer, Project Manager…)


Freedom To Act:

  • Resourcing of technical promotion and workshop
  • Engineering and application strategy with regular evaluation of the Automotive glass solutions
  • Provision of technical and engineering activities all matters relating to AGS products lines
  • Addressing hurdles impacting delivery schedule, cost, and resourcing to ensure project is on track


Key Success Factors:

  • Technical and engineering understanding in the industries
  • Strategic planning and reporting
  • Technical support to achievement of the product category sales budget
  • Quality and punctuality of reporting and feedback
  • Ability to lead tough communication with both internal and external customers
  • Establishment of key contact network in key account group
  • Excellent communication skills at all levels with both internal and external customers.
  • Effectiveness of working relationship with division counterparts/functional report/team