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Operations Section Supervisor

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Date: Jun 25, 2022

Location: Wilmington, NC, US, 28405

Company: Corning

Requisition Number: 53913


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.


Purpose of the Position: Lead an operations section to achieve safety, quality, cost, and productivity performance.


Day to Day Responsibilities:

  • Lead teams of skilled personnel to meet department production objectives in the areas of safety, quality, cost, and capacity
  • Champion safety performance; Directly responsible for maintaining a safe work environment; Enforce all safety regulations
  • Manage operations shift supervisors, technicians, associates and day personnel
  • Ensure employees are accountable for adherence to established procedures and performance metrics; Ensure awareness and compliance to changes
  • Utilize employee performance metrics for communication and accountability to achieve targets
  • Review performance and department updates with shift leadership and members at regular intervals including meetings on shifts
  • Ensure shift teams have clear ownership of performance issues between production, MET, and engineering
  • Manage equipment selects and utilization to meet and exceed budget
  • Establish effective transfer of new process technologies to manufacturing
  • Ensure department production capacity meets demand, both current and future
  • Manage department staffing and overtime levels
  • Maintain and increase team/individual skill level in support of continuous improvement and advancing process technologies
  • Ensure department spend is within budget; Identify cost saving opportunities
  • Define, manage, and support continuous improvement of existing manufacturing processes
  • Resolve conflict and develop team performance; Coach teams and provide guidance to support team development
  • Work with Department Union representation to address/resolve issues Projects involved with: Safety improvement, Lean manufacturing, new technology initiatives, cost reduction, capacity gain


Education & Experience:

  • B.S. in Engineering; Or related technical experience in manufacturing
  • Minimum 4 yrs. experience in manufacturing
  • Minimum 2 yrs. Supervisory experience


Required Skills:

  • Demonstrated safety leadership
  • Proven ability to effectively lead and motivate production teams / individuals
  • Sound decision making skills - ability to effectively analyze data from multiple sources and set direction
  • Ability to handle/prioritize multiple tasks as necessary
  • Communicate frequently and effectively, both vertically and horizontally within the organization – strong oral, written and presentation skills
  • Strong people skills - able to interface effectively with all levels of the organization
  • Good time management and organization skills


Desired Skills:

  • Experience working with production teams in a union environment
  • Lean or process improvement experience 
  • Conflict resolution


Travel Requirements: (National/International; 0-100%) <5%


Hours of work: Monday - Friday, 8:00 AM - 5:00 PM, additional time as required, weekend team, 24x7 support


This role does not support immigration sponsorship.


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Wilmington