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Field service support

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Date: Jan 10, 2019

Location: Wuhan, China, CN

Company: Corning

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

End user service

Service Management – PC, Network Printer, Handheld device etc…

- Perform tasks in accordance with established IT SERVICE DELIVERY, ACE, ISO documented processes, using only approved processes and tools

- Participating in the establishment, review and audit of ACE/ISO processes

- Identification of service related issues and establishment of corrective actions where appropriate

- Ensuring Provision Level 2 support for infrastructure (break/fix, preventive and asset management)

- Other site backup as assigned

Cost Management

Ensuring external spending is managed in accordance with defined IT SERVICE DELIVERY/Corporate procurement processes, including leverage of global buying agreements where established

 

 

Employee Referral level 3