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IT Engineer

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Fecha: 22/09/2022

Ubicación: Apodaca, NLE, MX, 66614

Empresa: Corning

Role Purpose:
Provide manufacturing systems support, IMS hardware support and technical assistance to Corning IT as requested.  
 
Key Responsibilities:
•    Lead technical support, providing support to manufacturing and the daily operations.
•    Work closely with IT service delivery, project management, and functional/business resources to deliver projects and services on time.
•    Participate on IMS Projects as needed.
•    IMS Infrastructure Support, including computers, printers, switches, servers and security.
•    Interface with Corning IT to resolve issues.
•    Advanced Issue Resolution for IMS cases.
•    Communicate Infrastructure needs and issues to Site Leader.
•    Assist with engineering systems support.
 
Performance Metrics:
•    Project tasks completed within time limits and financial constraints.
•    Cases completed with SLA requirements.
•    Compliance with shared service model.
•    Infrastructure is maintained 100% in the appropriated inventory system.
 
Competencies (knowledge, skills and behaviors):
People:
•     
•    Can deal comfortably with managers as well as the hourly workforce.
•    Can present to managers without undue tension and nervousness.
•    Can negotiate skillfully in tough situations with both internal and external groups.
•    Gains trust quickly of other parties to the negotiations.
•    Has a good sense of timing.
•    Fosters a feeling of belonging in the team.
•    Good at figuring out the processes necessary to get things done.
•    Can simplify complex processes.
•    Is able to write clearly and succinctly in a variety of communication settings and styles.
•    Can get messages across that have the desired effect.
 
Function/Technical:
•    High level of understanding of networks, network administration and network installation.
•    Knowledge of structured data cabling techniques.
•    Knowledge of Computer Room management and maintenance.
•    Implements network security at the plant level as established by corporate information security.
•    Understands viruses and security effects on a network.
•    Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
•    Responds to escalated help desk issues.
•    Understand MES systems and provide expert guidance and high level support when necessary.
•    Reports predefined metrics to BUIT management.
•    Ability to prioritize and coordinate multiple projects simultaneously.
•    Demonstrates a working knowledge of processes and tools for managing all phases of a project – initiation, planning, implementation and control, and close-out.
 
Communicate and Engage:
•    Listens actively to promote understanding.
•    Communicates with honesty, clarity and directness.
•    Encourages different views.
 
Focus on Customers:
•    Demonstrates knowledge of customer and their requirements.
•    Adjusts tasks in alignment with project changes.
•    Demonstrates a positive attitude towards change.
 
Experiences/Education:
Required
•    Bachelor’s degree in an IT related field or combination of IT education and work experience.
•    At least 3 years experience in an IT department in a manufacturing environment.
•    IT Infrastructure support experience.
 
Desired
•    3+ years experience in an IT department in a manufacturing environment.