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Sr. IT Engineer

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Fecha: 26/07/2022

Ubicación: Reynosa, TAM, MX, 88730

Empresa: Corning

Sr. IT Engineer

 

Role Purpose:

Provide manufacturing systems support, IMS hardware support and technical assistance to Corning IT as requested. Provide backup support for the Site Leader as requested.

 

Key Responsibilities:

· Lead technical support, providing support to manufacturing and the daily operations.

· Backup IT Site Leader as needed.

· Work closely with IT service delivery, project management, and functional/business resources to deliver projects and services on time.

· Participate on IMS Projects as needed.

· IMS Infrastructure Support, including computers, printers, switches, servers and security.

· Interface with Corning IT to resolve issues.

· Advanced Issue Resolution for IMS cases.

· Communicate Infrastructure needs and issues to Site Leader.

· Assist with engineering systems support.

· 5% to 10% travel.

 

Performance Metrics:

· Project tasks completed within time limits and financial constraints.

· Cases completed with SLA requirements.

· Compliance with shared service model.

· Infrastructure is maintained 100% in the appropriated inventory system.

 

Competencies (knowledge, skills and behaviors):

People:

· Comfort Around Management

· Can deal comfortably with managers as well as the hourly workforce.

· Can present to managers without undue tension and nervousness.

· Can negotiate skillfully in tough situations with both internal and external groups.

· Gains trust quickly of other parties to the negotiations.

· Has a good sense of timing.

· Fosters a feeling of belonging in the team.

· Good at figuring out the processes necessary to get things done.

· Can simplify complex processes.

· Is able to write clearly and succinctly in a variety of communication settings and styles.

· Can get messages across that have the desired effect.

 

Function/Technical:

· High level of understanding of networks, network administration and network installation.

· Knowledge of structured data cabling techniques.

· Knowledge of Computer Room management and maintenance.

· Implements network security at the plant level as established by corporate information security.

· Understands viruses and security effects on a network.

· Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.

· Responds to escalated help desk issues.

· Understand MES systems and provide expert guidance and high level support when necessary.

· Reports predefined metrics to BUIT management.

· Ability to prioritize and coordinate multiple projects simultaneously.

· Demonstrates a working knowledge of processes and tools for managing all phases of a project – initiation, planning, implementation and control, and close-out.

 

Communicate and Engage:

· Listens actively to promote understanding.

· Communicates with honesty, clarity and directness.

· Encourages different views.

Focus on Customers:

· Demonstrates knowledge of customer and their requirements.

· Adjusts tasks in alignment with project changes.

· Demonstrates a positive attitude towards change.

 

Experiences/Education:

Required

· Bachelor’s degree in an IT related field or combination of IT education and work experience.

· At least 3 years experience in an IT department in a manufacturing environment.

· IT Infrastructure support experience.

Desired

· 5+ years experience in an IT department in a manufacturing environment.

· Previous project management experience.