Account Technical Assistant Manager

Purpose of Position

Serves as the customer’s primary technical point of contact and ensures their overall satisfaction with the products, services, and technical support provided by Corning

Key Responsibilities

Customer issue resolution 

• Identify and define problem clearly to differentiate facts from opinions
• Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results
• Identify customer returned issues and clarify the responsibility for approval of compensation
• Resolve, clarify and suggest disposition of returns for manufacturing and quality action
• Set up priority, track and follow-up until the issues are resolved
• Present customer issues to Corning internal Engineering and Quality review; report Corning investigations to customer MFG and Quality

Corning’s product and value delivery

• Identify overall / product trend / technology trend / needs in glass with customers
• Promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns
• Develop and document through understanding of customers’ processes from a product design development and manufacturing perspective
• Lead model design in qualification process at customer side
• Work with CT/ENG.  for model analysis and rational spec setting
• Find out engineering technical support resources and develop communication channels between Corning and assigned customers
• Coordinate customer quality & technical audit and customer visit
• Lead customer and Corning resources to achieve R&D and MFG joint project target

Customer relationship engagement and network establishment

• Establish strong linkage with customers and account managers to align with account strategy
• Build strong multi-level relationships with key persons on customer side

Education and Experiences

• Bachelor’s Degree – Engineering or other Technical
• 3-5 years in TFT-LCD or related industry
• In current position for 2 years or above 

Required Skills

• Ability to work at the intersection of project and functional group
• Strong technical / analytical skills, detail oriented
• Strong teamwork oriented
• Communication and engagement skills for maintaining customer relationships
• Fluency in the English language
• Domestic travel and flexible working time